Leave keys at valet
I remember an episode of Hotel Impossible that contained a wonderful little marketing lesson. The host, Anthony Melchiorri, would visit struggling hotels and...
Write the review first
October 1, 2026 · 2 min read
What would you love for someone to say after they’ve worked with you? Not the polite review. Not “Dean was very professional and did a great job.” I mean the...
Which horse would you buy?
September 30, 2026 · 2 min read
Every commercial transaction comes down to a proposed exchange. I’ll do this for you… And you’ll give me this amount of money. The interesting part is where ...
Mystery creates a vacuum
September 29, 2026 · 2 min read
Imagine you walked into Starbucks and discovered that everyone inside had inquired about doing business with you. They’d visited your website. Requested info...
There are no dead leads
September 28, 2026 · 2 min read
A yacht brokerage in Fort Lauderdale had a an actual paper file labeled: “Dead Leads.” Inside were the names of people who had inquired about buying a yacht ...
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