No new customers allowed
What would happen if a law were suddenly passed that said you were no longer allowed to get any new customers? You couldn’t advertise. You couldn’t generate ...
Magic and machinery
October 3, 2026 · 2 min read
When something feels effortless, there’s usually a lot happening behind the scenes. Think about a wonderful restaurant experience. You make a reservation. Yo...
Leave keys at valet
October 2, 2026 · 2 min read
I remember an episode of Hotel Impossible that contained a wonderful little marketing lesson. The host, Anthony Melchiorri, would visit struggling hotels and...
Write the review first
October 1, 2026 · 2 min read
What would you love for someone to say after they’ve worked with you? Not the polite review. Not “Dean was very professional and did a great job.” I mean the...
Which horse would you buy?
September 30, 2026 · 2 min read
Every commercial transaction comes down to a proposed exchange. I’ll do this for you… And you’ll give me this amount of money. The interesting part is where ...
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